Civils Co-Ordinator

  • Basingstoke, UK
  • £20,000 - £28,000 per annum
  • Permanent

Job Title: Civils Co-ordinator

Location: Basingstoke

Salary: Up to £28,000 pa

Business Area: Utilities- Telecoms

Contract: Permanent

Join us to connect to your future.

the company keeps our telecoms clients' customers connected to superfast broadband, digital TV and the latest full-fibre gigabit internet services through the design and construction of new fibre networks as well as the maintenance of existing HFC networks.

the company Integrated services Ltd are currently looking to recruit a Civils Co-ordinator to work on our recently awarded Openreach Fibre City contracts. The role will involve executing a programme of works to meet OR deadlines, coordinating with highways and suppliers to complete works in the programme within part of the operational delivery team, providing updates via internal systems and reporting back to OR with progress and completions and ensuring a smooth running of works, and accurate updates on timescales of completion.

Key Responsibilities

In this role you will ensure works are planned in accordance with contractual KPI's, jeopardy manage works to ensure effective delivery of planned works within completion date provided to client, manage any escalations/customer complaints with accurate and timely information through the back-office escalations team, ensure quality information is recorded against all orders and support other team members during volume fluctuations. You will also, interpret job pack information from the client to ensure traffic management requirements and any other complex matters are considered up front to allow surety of delivery and safety, raise notices and permits and maintaining compliance at all stages of the process, manage notices and permits in line with NRSWA & Traffic Management requirements and respond to Highway Authority comments and modification Requests promptly

This role will require you to be well organised with excellent interpersonal skills, confident with dealing with different people across the business and have the ability to solve problems quickly, build solid relationships with Highways, suppliers and manage specific expectations at administration level and maintain good working relationships with all parties throughout addressing any issues when they arise. You will have experience working in a high-volume transactional environment is beneficial and be able to successfully manage client relationships.

What are we looking for?

To be successful in this role you will be customer focused and performance and results driven, you will be able to communicate to a high standard and be skilled in delivering presentations. You will be a self-starter who thrives under pressure and can work collaboratively in a team. You will also have excellent computer skills particularly Microsoft Excel and ideally you will have previous experience in the Utilities industry.

What will you receive?

You can expect a competitive salary and an outstanding package that includes, a matched pension scheme up to 7.5%, 26 days' annual leave + bank holidays (with the opportunity to buy or sell holiday) together with two employee Share Scheme options (Sharesave and Share Incentive Plan).

Flexible/Agile Working

At the company we believe that - wherever we can, whether office or site-based - we should embrace an agile/flexible approach to working. We are proud to offer our employees the opportunity, where we can, to do this. Please don't hesitate to ask during the recruitment process around agile working and flexibility - We'll do our best to support you.

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