- Basingstoke, UK
- £20,000 - £28,000 per annum
Job Title: FTTP Coordinator
Salary: Up to £28,000
Business Area: Utilities - Telecoms
Contract: Permanent, Full Time
From Telecoms to Power, from Lands' End to John O'Groats.
It's taken a great deal for the companies Group to become one of the UK's Top 3 utility providers. It's taken people like you. Professionals who can help connect, heat and power over 15 million homes and businesses - in a team that works with emerging technologies to maintain 65km of gas pipes and install one million metres of fibre optic cable every year.
About The Role
The company Integrated services Ltd are currently looking to recruit a FTTP Coordinator to work on our recently awarded Openreach Fibre City contracts in the Hampshire & Berkshire region based out of our Basingstoke depot.
The role will involve executing a programme of works to meet OR deadlines, coordinating with highways and suppliers to complete works in the programme within part of the operational delivery team, providing updates via internal systems and reporting back to OR with progress and completions and ensuring a smooth running of works, and accurate updates on timescales of completion.
To be successful in this role, the FTTP Coordinator will be well organised with excellent interpersonal skills, confident with dealing with different people across the business. You will be working in a high-volume transactional environment so experience of this is beneficial, with the ability to solve problems quickly.
You will be responsible for ensuring works are planned in accordance with contractual KPI's.
Jeopardy manage works to ensure effective delivery of planned works within completion date provided to client. Interpret job pack information from the client to ensure traffic management requirements and any other complex matters are considered up front to allow surety of delivery and safety.
The FTTP Coordinator will be working on Client Relationship Management; Build solid relationships with Highways, suppliers and OR and manage specific expectations at administration level. Manage any escalations/customer complaints with accurate and timely information through the back-office escalations team and ensure quality information is recorded against all orders.
Supporting the team will be a key part of the role. Along with managing notices and permits in line with NRSWA & Traffic Management requirements. Raising notices and permits and maintaining compliance at all stages of the process. Respond to Highway Authority comments and modification Requests promptly.
What do we need from you?
A proactive, good communicator with demonstrable experience in this industry. Working on your own initiative and delivering against key objectives is a key aspect of the role. You will need to have good people management skills, to liaise effectively with the team and stakeholders with exceptional customer focus.
To be successful in this role you will need to work well under pressure and have experience in a similarly fast paced role with a drive for great performance and results. It will be necessary for you to have excellent computer skills with MS Excel.
What will you receive?
5%, 26 days' annual leave (with the opportunity to buy or sell holiday), two employee Share Scheme options, together with additional valuable benefits such as
You can expect a competitive salary and an outstanding package that includes a matched pension scheme up to 7.
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