Senior Operations Manager - Hard FM

  • Southwark, London SE1 3SS, UK
  • £40,000 - £60,000 per annum
  • Permanent

Job Title: Senior Operations Manager - Hard FM
Job Type: Permanent
Industry Sector: Estates Management
Benefits: Flexible benefits
Location, Post Code: Southwark - WCC, SE1 7EU

Job Description:

The company currently has an exciting opportunity for a Senior Operations Manager - Hard FM - to join our Facilities Management team working on our local government contract covering various corporate & public sites across Westminster City Council. This opportunity is for a permanent full-time position, working Monday to Friday from 08:00 to 17:00.

The role:

  • Reporting to the General Manager
  • To deliver a Hard FM service, undertaking the functional, technical and management aspects
  • Ensuring the service is delivered in line with the contract specification, agreed budgets and statutory obligations
  • Responsible for the implementation of planned and reactive maintenance, ensuring all work is recorded on the FM Management systems
  • Maintaining close liaison with the client to ensure day to day requirements of delivering the contract are met
  • Responsible for the performance of all operational staff and sub-contractors within the work stream
  • To recruit, select, motivate and manage the Hard FM services teams, ensuring the highest impressions of quality, customer care, proactivity and professionalism to our client.
  • Working 40 hours per week from 0800 to 1700, Monday to Friday

The person:

  • Qualifications in an engineering/building services discipline and experience in a similar role
  • Previous experience of managing a medium to large group of engineers / technicians across multiple sites
  • Excellent team leadership skills with experience of integrating teams and improving efficiency, to deliver on own and team's deadlines with consistency
  • Excellent customer services skills and ability to cope with demanding and varied customer requirements
  • Budgetary experience and responsibility (>£2 million) with proven commercial acumen
  • Strong project management skills and organisational skills
  • Computer literacy and experience of using CAFM packages
  • Experience of managing all aspects of statutory compliance
  • Experience of working in a local government environment would be desirable.

Our excellent benefits package includes:

  • Generous holiday allowance
  • Company share scheme
  • 2 paid volunteering days a year
  • Cycle to work scheme
  • Season ticket loan
  • Employee assistance programme


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